Principal Research Scientist, Amazon Connect

What you'll do

• Set research direction and design algorithms for scheduling, resource allocation, queueing, stochastic modeling, and forecasting.
• Own scientific solutions from problem formulation and experiments through production deployment, measuring robustness and business impact.
• Partner with engineering, product, and operations teams; mentor scientists and communicate research to leadership and external audiences.

What they ask for

• 10+ years of tech industry or equivalent experience.
• PhD in a quantitative discipline such as statistics, mathematics, economics, computer science, or a related quantitative field.
• Experience working effectively with science, data processing, and software engineering teams.

Nice to have

• PhD in operations research, applied mathematics, theoretical computer science, or equivalent, or experience in a related science discipline.
• Experience leading large-scale technical or engineering programs; scripting in modern programming languages; deploying machine learning systems; or top-tier patents/publications.

Pay

208,300.00 - 281,800.00 USD annually (base salary)

Tools

integer/constraint programming, LP, MIP, statistics, machine learning, process control

AI focus

Develops operations-research and machine-learning systems for contact-center demand forecasting, workforce scheduling, staffing, resource allocation, and network optimization.