Amazon
Principal Technical Program Manager - Amazon Connect, Amazon Connect Agent Experiences
$177K–$239K
Seattle, WA · Principal · Full-time · Posted Aug 20, 2026
- Experience
- 7+ years in technical product or program management; 10+ years working directly with engineering teams; 5+ years in software development.
About the job
Leads cross-functional technical programs for Amazon Connect Customer Engagement Experiences, shaping product execution and delivering agentic contact-center capabilities and integrations.
What you'll do
- Prioritize and manage large development projects across stakeholder organizations and sub-teams.
- Partner with external companies to bring Amazon Connect integrations onto their desktops.
- Track and report program data, status, and business information through organizational mechanisms and executive channels.
What they ask for
- 7+ years of technical product or program management experience
- 10+ years of experience working directly with engineering teams
- 5+ years of software development experience
- Experience managing cross-functional programs, building processes, and coordinating release schedules
Nice to have
- 8+ years of hands-on experience managing complex technology projects
- Experience managing cross-functional projects, building sustainable processes, and coordinating release schedules
Pay
177,000.00 - 239,400.00 USD annually (base salary)
Tools
Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis
AI focus
Develops generative-AI-infused agent and end-customer experiences, including agentic applications for customer engagement at scale.
Model-written summary · the original posting is authoritative