Amazon
Principal Technical Program Manager, Amazon Customer Service
$177K–$239K
Seattle, WA · Principal · Full-time · Posted Sep 11, 2026
- Experience
- 7+ years of technical product or program management; 10+ years working directly with engineering teams; 5+ years of software development. Preferred: 8+ years managing complex technology projects.
About the job
Leads strategic, cross-organizational programs delivering AI-powered customer service experiences and intent prediction capabilities.
What you'll do
- Own end-to-end delivery of complex initiatives, including architecture modernization and global launches.
- Align teams, manage dependencies and risks, and lead technical planning and deep dives.
- Define program roadmaps, success metrics, and scalable management frameworks; advise senior leaders on AI and science strategy.
What they ask for
- 7+ years of technical product or program management experience.
- 10+ years working directly with engineering teams.
- 5+ years of software development experience.
- Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
Nice to have
- 8+ years of hands-on experience managing complex technology projects.
- Experience leading system architecture and design, or developing and deploying LLMs in production on GPUs, Neuron, TPU, or other AI acceleration hardware.
Pay
177,000.00 - 239,400.00 USD annually (base salary)
Tools
LLMs, GPUs, Neuron, TPU
AI focus
Leads programs for AI-powered customer experiences, intent prediction, agentic resolution, personalization, and multimodal conversations; champions rigorous AI experimentation and may oversee production LLM deployment.
Model-written summary · the original posting is authoritative