Amazon
Principal TPM, Customer 360, Amazon Personalization
$177K–$239K
Seattle, WA · Principal · Full-time · Posted Aug 25, 2026
- Experience
- 10+ years engineering; 7+ years technical product or program management; 5+ years software development. Preferred: 8+ years managing complex technology projects.
About the job
Leads AI-driven customer solutions and reusable AI tools for Amazon’s Customer 360 initiative, coordinating delivery across teams to improve customer experiences.
What you'll do
- Own the roadmap for AI-driven customer solutions and coordinate stakeholders across organizations.
- Prioritize customer problems for AI and lead development of reusable AI primitives and tools.
- Promote innovation and establish frameworks for ethical AI that protect customer trust, privacy, and security.
What they ask for
- 10+ years of engineering experience.
- 7+ years of technical product or program management experience.
- 5+ years of software development experience.
- Experience managing cross-functional programs, building processes, and coordinating release schedules.
Nice to have
- 8+ years of hands-on experience managing complex technology projects.
- Experience managing cross-functional projects, building sustainable processes, and coordinating release schedules.
Pay
177,000.00 - 239,400.00 USD annually (base salary)
AI focus
Drive AI-powered customer solutions and develop scalable, reusable AI primitives and tools; identify customer problems suited to AI and establish ethical AI frameworks.
Model-written summary · the original posting is authoritative