Principal UX Researcher, AWS Experience Analytics (EXA)

What you'll do

• Define how AWS measures and interprets customer-journey health, and turn journey signals into actionable insights for service teams.
• Lead alignment across engineering, science, and product teams; strengthen research quality and scalable methods, and mentor researchers.
• Develop generative-AI prototypes and proof-of-concept tools to surface customer insights or scale research.

What they ask for

• PhD in HCI, Social Science, or a related field.
• 12+ years conducting qualitative and quantitative research in a corporate setting, with demonstrated cross-organizational impact.
• Track record defining research strategy that influenced product direction across multiple teams or organizations.
• Experience working with data scientists and engineers to develop models and metrics; mentoring researchers; and conducting B2B research at scale.

Nice to have

• Experience building and scaling research practices, working with large-scale technology platforms, or researching agent-supported experiences.
• Experience with customer journey analytics, metrics, behavioral segmentation, or experimentation; proficiency in Python, SQL, or equivalent tools.

Pay

181,100.00 - 245,000.00 USD annually (base salary); 181,100.00 - 245,000.00 USD annually (base salary)

Tools

Python, SQL

AI focus

Develop prototypes and proof-of-concept tools using generative AI to surface and communicate customer insights or scale research; the role addresses changing customer journeys involving agentic AI.