Amazon
Process Improvement Specialist III, AMXL ACES Customer Experience
$109K–$163K
Nashville, TN +8 · Full-time · Posted Oct 27, 2026
- Location
- Nashville, TN
Cranbury, NJ
Bellevue, WA
Ocala, FL
Huntley, IL
San Diego, CA
Coppell, TX
Pineville, NC
Jessup, PA - Experience
- No specific number of years stated.
- Education
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field.
About the job
Develops and leads network-wide initiatives to improve AMXL end-to-end customer experience and operational performance across First, Middle, and Last Mile operations.
What you'll do
- Set performance goals and analyze trends to identify defects, root causes, and improvement opportunities.
- Develop scalable standards and solutions, then partner across teams to implement changes and sustain compliance.
- Use analytics and AI to evaluate results, resolve escalations, and present recommendations to senior leadership.
What they ask for
- Experience managing competing priorities and complex projects with multiple stakeholders.
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or a related field.
- Experience in an operations, supply chain, transportation, project management, or management consulting role.
Nice to have
- Experience with lean or six sigma methodologies, process mapping, and process redesign.
- Proficiency in AI usage and development, data and statistical analytics (Excel, SQL, Python), and executive-level writing and presentations.
Pay
120,900.00 - 163,200.00 USD annually (base salary); 108,800.00 - 146,900.00 USD annually (base salary)
Tools
AI, Excel, SQL, Python
AI focus
Use AI and emerging technologies to accelerate analysis, improve decision-making, automate processes, and develop solutions to business problems.
Model-written summary · the original posting is authoritative