Product Manager, North America Surface Transportation Customer Experience (NAST CX)

What you'll do

• Use customer insights and data to identify experience gaps, prioritize improvements, and measure outcomes through KPIs.
• Lead cross-functional teams from product concept through launch and iteration, and influence leadership with written narratives, prototypes, and data-driven recommendations.
• Balance customer experience improvements with cost efficiency and operational feasibility while evaluating emerging technologies and approaches.

What they ask for

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience in product, program, or project management leading cross-functional teams to deliver major new products or services.

Nice to have

• Advanced knowledge of SQL and VBA.
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout an organization.

Pay

USD 116,300.00 - 160,000.00 annually (base salary)

Tools

SQL, VBA