Amazon
Product Manager - Technical, AI Voice, Ring & Blink Customer Service Technology
$151K–$205K
Hawthorne, CA · Manager · Full-time · Posted May 20, 2026
- Experience
- 5+ years in product or program management, product marketing, business development or technology; preferred: 1+ years of contact center experience, or experience with AWS services or other cloud offerings.
- Education
- Bachelor's degree.
About the job
Owns Ring and Blink AI voice products from strategy and roadmap through delivery and production improvement, with accountability for customer service outcomes.
What you'll do
- Define product vision and roadmaps, and lead cross-functional delivery of voice AI products.
- Analyze production performance, identify failure modes, and prioritize weekly improvements.
- Manage vendor and platform partnerships and lead market-specific requirements and international launches.
What they ask for
- Bachelor's degree.
- 5+ years of product or program management, product marketing, business development or technology experience.
- Experience with feature delivery and product tradeoffs, roadmap strategy and definition, and end-to-end product delivery.
- Experience managing technical products or online services and contributing to engineering discussions on product technology decisions and strategy.
Nice to have
- 1+ years of contact center experience, or experience with AWS services or other cloud offerings.
- Experience designing system architecture or deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware.
Pay
USD 151,200.00 - 204,600.00 annually (base salary)
Tools
Amazon Connect, Salesforce Service Cloud Voice, Amazon Bedrock, LLMs
AI focus
Own AI voice agents and make product decisions involving LLM architectures, prompts, intent classification, dialog management, and production performance.
Model-written summary · the original posting is authoritative