Amazon
Program Manager II, Automation & Vendor Ops, OTS-GSP-TOPS
$67K–$143K
Austin, TX +2 · Manager · Full-time · Posted Aug 18, 2026
- Location
- Austin, TX
Nashville, TN
New York, NY - Experience
- 3+ years in program or project management; 3+ years defining and implementing process improvement initiatives. Preferred: 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
About the job
Owns the roadmap and delivery of automation for vendor management and service operations, starting with ServiceNow workflows and extending to AI-assisted analysis and generative AI pilots.
What you'll do
- Prioritize and deliver automation opportunities, including automated ticket routing, SLA monitoring, escalations, and reporting.
- Pilot AI applications for anomaly detection, predictive escalation, ticket analysis, vendor communications, and QBR preparation.
- Track automation outcomes and ROI, coordinate data quality with analytics partners, and report progress to leadership.
What they ask for
- 3+ years of program or project management experience.
- 3+ years defining and implementing data- and metrics-driven process improvement initiatives.
- Advanced Excel (Pivot Tables, VLookUps) and SQL knowledge.
- Experience using data and metrics to drive improvements and working cross-functionally with technical and non-technical teams.
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
- Experience in stakeholder management and building processes, project management, and schedules.
Pay
USD 81,600.00 - 142,800.00 annually (base salary); USD 66,800.00 - 116,800.00 annually (base salary); USD 74,200.00 - 129,800.00 annually (base salary)
Tools
ServiceNow, Flow Designer, Excel, SQL
AI focus
Extend AI-assisted vendor operations through anomaly detection, predictive escalation, and ticket pattern analysis; explore generative AI for vendor communications, QBR preparation, and performance narrative generation.
Model-written summary · the original posting is authoritative