Amazon
Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery, SSD-G Delivery
$82K–$143K
New York, NY · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 3+ years of program or project management; 3+ years defining and implementing process improvement initiatives using data and metrics. Preferred: 3+ years driving end-to-end delivery and 3+ years driving process improvements.
- Education
- Bachelor's degree.
About the job
Owns integration between upstream grocery operations and same-day delivery by tracking performance, identifying process gaps, and driving improvements to delivery quality and timeliness.
What you'll do
- Define metrics linking upstream processes to delivery outcomes, and monitor delivery quality and SLA compliance.
- Coordinate with upstream operations partners and align cross-functional teams on solutions.
- Build reporting and dashboards, manage deliverables from design through execution, and track sustained results.
What they ask for
- 3+ years of program or project management experience.
- 3+ years defining and implementing data- and metrics-based process improvement initiatives.
- Advanced Excel (Pivot Tables, VLookUps) and SQL; experience using data and metrics to drive improvements.
- Experience working cross-functionally with technical and non-technical teams; bachelor's degree.
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
- Stakeholder management across organizational levels; experience building processes, managing projects, and schedules.
Pay
81,600.00 - 142,800.00 USD annually (base salary)
Tools
Excel (Pivot Tables, VLookUps), SQL
Model-written summary · the original posting is authoritative