Amazon
Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery
$67K–$143K
Nashville, TN +2 · Manager · Full-time · Posted Sep 23, 2026
- Location
- Nashville, TN
Bellevue, WA
New York, NY - Experience
- 3+ years of program or project management and 3+ years of defining and implementing process improvement initiatives using data and metrics. Preferred: 3+ years driving end-to-end delivery and 3+ years driving process improvements.
- Education
- Bachelor's degree in supply chain, business, engineering, finance, or a related technical or quantitative field.
About the job
Owns process integration between upstream grocery operations and last-mile delivery, improving delivery timeliness, order quality, and SLA compliance through metrics, reporting, and cross-functional initiatives.
What you'll do
- Define and maintain metrics connecting upstream process performance to delivery outcomes, and monitor gaps and risks.
- Serve as the delivery team’s point of contact for upstream partners, building alignment across teams.
- Drive initiatives end to end, including reporting and dashboards, implementation, escalation, and sustained performance tracking.
What they ask for
- Bachelor's degree in supply chain, business, engineering, finance, or a related technical or quantitative field.
- 3+ years of program or project management experience.
- 3+ years defining and implementing data- and metrics-driven process improvement initiatives.
- Advanced Excel (Pivot Tables, VLookUps), SQL, experience using data and metrics to drive improvements, and cross-functional work with technical and non-technical teams.
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
- Stakeholder management across organizational levels; experience building processes, managing projects, and creating schedules.
Pay
USD 81,600.00 - 142,800.00 annually (base salary); USD 66,800.00 - 116,800.00 annually (base salary); USD 82,700.00 - 129,800.00 annually (base salary)
Tools
Excel (Pivot Tables, VLookUps), SQL
Model-written summary · the original posting is authoritative