Amazon
Program Manager II, Pickup and Return Points (PARP)
$82K–$143K
Bellevue, WA +1 · Manager · Full-time · Posted Sep 29, 2026
- Location
- Bellevue, WA
New York, NY - Experience
- 3+ years in program or project management; 3+ years defining and implementing process improvement initiatives. Preferred: 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
About the job
Manages North American commercial pickup and return partners, improving partner performance and processes while coordinating internal teams to scale the network and maintain a high-quality customer experience.
What you'll do
- Own partner relationships, serve as the primary contact, resolve escalations, and drive adoption of Amazon programs.
- Work with Product, Operations, and Program teams to relay partner feedback, identify network quality gaps, and influence roadmap priorities.
- Track partner health and performance metrics and lead improvement initiatives.
What they ask for
- 3+ years of program or project management experience.
- 3+ years defining and implementing process improvement initiatives using data and metrics.
- Advanced Excel (Pivot Tables, VLookUps) and SQL knowledge.
- Experience using data and metrics to drive improvements and working cross-functionally with tech and non-tech teams.
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership; 3+ years driving process improvements.
- Experience managing stakeholders at varied organizational levels and building processes, project management, and schedules.
Pay
81,600.00 - 142,800.00 USD annually (base salary); 82,700.00 - 129,800.00 USD annually (base salary)
Tools
Excel, SQL
Model-written summary · the original posting is authoritative