Amazon
Program Manager - Tester Quality & Engagement, Amazon Leo
$83K–$130K
Redmond, WA · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in program or project management and 3+ years defining and implementing data- and metrics-based process improvement initiatives.
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Owns beta tester experience quality and engagement, including tester tasks, communications, support, feedback loops, and performance metrics.
What you'll do
- Design, run, and analyze structured tester tasks, turning results into actionable findings.
- Manage tester communications and provide first-line support, including AI-led triage and bug reporting for hardware and software issues.
- Collect and address tester feedback, track engagement and support metrics, and improve processes across beta programs.
What they ask for
- 3+ years of program or project management experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Experience using data and metrics to drive improvements.
- Experience working cross-functionally with technical and non-technical teams.
Nice to have
- 3+ years driving end-to-end delivery and communicating results to senior leadership.
- Experience with stakeholder management, process building, project management, or schedules.
Pay
82,700.00 - 129,800.00 USD annually (base salary)
Tools
Slack
AI focus
Initiate AI-led first-level triage and bug reporting for hardware or software issues.
Model-written summary · the original posting is authoritative