Amazon
PSO Service Engineer, Amazon Prime Air
$80K–$131K
Seattle, WA · Full-time · Posted Oct 26, 2026
- Experience
- 2+ years of technical support experience.
- Visa sponsorship
- Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
About the job
Investigates failures in Prime Air drone systems, manages field-returned parts, and uses reliability data to improve fleet performance.
What you'll do
- Lead cross-functional investigations and drive drone performance improvements.
- Use data-driven insights to reduce operational burdens and improve customer experience.
- Maintain technical procedures and communicate strategies and results to stakeholders.
What they ask for
- 2+ years of technical support experience
- Experience troubleshooting and identifying root causes
- Experience working with data and using analytics to make decisions
Nice to have
- Experience scripting in modern programming languages
- Bachelor's degree in a STEM field; experience in robotics, automation, control systems, or related product development
Pay
80,200.00 - 130,700.00 USD annually (base salary)
Model-written summary · the original posting is authoritative