Amazon
Retail Lead Associate (Full-Time), Customer Experience Operations
Westport, CT · Full-time · Posted Sep 11, 2026
- Experience
- 1+ years; alternatives: retail or customer-facing, floor leader or other leadership, or Amazon (Blue Badge/FTE) experience.
- Education
- High school or equivalent diploma
About the job
Leads customer service and floor operations at an Amazon Locker+ retail location, helping customers with pickups and returns while supporting associates and site standards.
What you'll do
- Engage customers, model service behaviors, and help peers resolve customer issues.
- Use inventory systems to scan, process, and count products; provide peer feedback and contribute to operational improvements.
- Help maintain site safety and quality standards and communicate customer or associate experience trends.
What they ask for
- High school or equivalent diploma
- At least 18 years of age
- At least 1 year of retail or customer-facing experience, or 1 year of floor-leader or other leadership experience, or 1 year of Amazon (Blue Badge/FTE) experience
Nice to have
- Experience in training others
Pay
20.50 - 20.50 USD hourly (base pay rate plus highest available shift differential)
Tools
inventory management systems
Model-written summary · the original posting is authoritative