Amazon
Retail Lead Associate (Full-Time), Customer Experience Operations
Nashville, TN · Full-time · Posted Sep 11, 2026
- Experience
- 1+ years, with the alternatives stated in the requirements.
- Education
- High school or equivalent diploma
About the job
Supports customer service and floor leadership at Amazon Locker+ retail locations, helping customers with pickups and returns while maintaining inventory and site standards.
What you'll do
- Engage with customers, model service behaviors, and help peers resolve customer issues.
- Scan, process, and count products using inventory management systems; contribute to operational improvements.
- Support site safety, quality, and team culture, including flexible shifts and physically active work.
What they ask for
- High school or equivalent diploma
- At least 18 years of age
- 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience
Nice to have
- Experience in training others
Pay
18.35 USD hourly (starting pay); 19.95 - 19.95 USD hourly (starting pay, including the highest available shift differential)
Tools
inventory management systems
Model-written summary · the original posting is authoritative