Amazon
Retail Lead Associate (Full-Time), Customer Experience Operations
Sherman Oaks, CA · Full-time · Posted Oct 1, 2026
- Experience
- 1+ years, with the stated alternatives: retail or customer-facing experience, floor leader or other leadership experience, or Amazon (Blue Badge/FTE) experience.
- Education
- High school or equivalent diploma.
About the job
Supports customer service and floor leadership at Amazon Locker+ retail locations, helping customers with pickup and returns while maintaining operational standards.
What you'll do
- Engage with customers, model effective service, and help peers resolve customer issues.
- Scan, process, and count products using inventory management systems; contribute to operational improvements and best practices.
- Support site safety, quality, and culture, including communicating customer and associate experience barriers and trends.
What they ask for
- High school or equivalent diploma.
- At least 18 years of age.
- 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.
- Open availability FH 6:45- 3:15; able to work flexible hours including nights, weekends, and holidays.
Nice to have
- Experience in training others.
Pay
21.35 USD per hour (starting pay); 21.60 - 21.60 USD hourly (starting pay, including the highest available shift differential)
Tools
inventory management systems
Model-written summary · the original posting is authoritative