Amazon
Senior AI Transformation Specialist - Amazon Quick, Customer Success Center of Excellence
$154K–$239K
Seattle, WA +3 · Senior · Full-time · Posted Sep 11, 2026
- Location
- Seattle, WA
Bellevue, WA
New York, NY
Mountain View, CA - Experience
- 7+ years in senior customer-facing roles; 10+ years leading complex enterprise transformation or organizational change programs. Preferred: 5+ years in business operations transformation, process optimization, or enterprise productivity initiatives.
About the job
Leads enterprise customers in redesigning business processes and operating models with Amazon Quick and AWS generative AI, while developing scalable methods and partner programs for transformation.
What you'll do
- Design customer transformation strategies covering process redesign, organizational capabilities, change management, and value realization.
- Develop reusable transformation methodologies, playbooks, and partner enablement programs; synthesize customer insights for product roadmaps and go-to-market strategy.
- Track customer adoption and outcomes, address barriers, and communicate business value to executive stakeholders.
What they ask for
- Experience leading large-scale technical or engineering programs, including thought leadership, business case development, customer benefits, and successful completion.
- 7+ years in senior customer-facing roles such as customer success management, strategic consulting, or business transformation advisory, with accountability for enterprise outcomes.
- 10+ years leading complex, large-scale enterprise transformation or organizational change programs with significant technology enablement.
- Deep expertise in enterprise process transformation; L300+ understanding of Amazon Quick and AWS Gen AI platform capabilities; experience leading AI/automation change management and adoption measurement.
Nice to have
- PMP, SCRUM/Agile, or SAFe certification.
- 5+ years of business operations transformation, process optimization, or enterprise productivity work at scale with measurable outcomes.
Pay
176,600.00 - 239,000.00 USD annually (base salary); 169,000.00 - 228,600.00 USD annually (base salary); 153,600.00 - 207,800.00 USD annually (base salary)
Tools
Amazon Quick, Amazon Bedrock, SageMaker, foundational models, RAG architectures
AI focus
Guides enterprise adoption of generative AI for business process reinvention, including AI-powered search, research agents, custom agents, workflows, knowledge management, and automation.
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