Senior Customer Success Manager, Consumables

What you'll do

• Partner with vendors to develop and execute growth and customer-experience plans; analyze performance data and recommend actions.
• Lead promotional planning and catalog optimization, and guide vendors in using Amazon tools and systems.
• Coordinate with internal teams and vendor partners to resolve operational challenges and manage projects.

What they ask for

• 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, or relevant fields such as Buying, Planning, or Merchandising.
• Proficient in Microsoft Excel; experience using data-analysis tools or systems such as Excel, Access, SQL, or other data management systems.
• Strong project-management skills and experience managing internal and external relationships.
• Excellent professional written and verbal communication skills.

Nice to have

• 3+ years in quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e-commerce.
• Process improvement, project or program management, or an advanced degree, certifications, or equivalent experience.

Pay

USD 80,000.00 - 140,000.00 annually (base salary); USD 88,000.00 - 154,000.00 annually (base salary); USD 80,000.00 - 140,000.00 annually (base salary); USD 82,700.00 - 140,000.00 annually (base salary)

Tools

Excel, Access, SQL