Amazon
Senior Customer Success Manager , Consumables, Health & Personal Care
$80K–$154K
Austin, TX +3 · Manager · Full-time · Posted Jun 5, 2026
- Location
- Austin, TX
Arlington, VA
Santa Monica, CA
New York, NY - Experience
- 4+ years of relevant vendor- or client-facing experience; preferred: 5+ years of e-commerce or retail industry experience.
- Education
- Bachelor's degree or equivalent; advanced degree, certifications, or equivalent experience preferred.
About the job
Manages strategic Amazon vendor relationships, building data-driven plans and coordinating teams to improve vendor growth, satisfaction, and customer experience.
What you'll do
- Manage vendor relationships and develop long-term business plans that drive growth and customer experience.
- Analyze performance, recommend actions that deliver measurable ROI, and advocate for vendor needs.
- Lead promotional planning and catalog optimization, improve cross-team processes, and mentor teammates.
What they ask for
- Bachelor's degree or equivalent.
- 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, Buying, Planning, Merchandising, or relevant experience.
- Data analysis experience, including working with large datasets and interpreting results; proficiency in Excel and BI tools.
- Experience managing multiple projects and senior-stakeholder relationships; strong written and verbal communication skills.
Nice to have
- 5+ years of e-commerce or retail industry experience.
- Experience mentoring others, project management, process improvement, or leveraging internal AI tooling.
Pay
88,000.00 - 154,000.00 USD annually (base salary); 80,000.00 - 140,000.00 USD annually (base salary)
Tools
Excel, BI tools
AI focus
Use internal AI tooling to drive efficiencies and expedite problem solving (preferred).
Model-written summary · the original posting is authoritative