Amazon
Senior Customer Success Manager , Consumer Electronics
$83K–$140K
Seattle, WA · Manager · Full-time · Posted Jun 5, 2026
- Experience
- 4+ years required; 5+ years of e-commerce or retail industry experience preferred.
- Education
- Bachelor's degree or equivalent; advanced degree, certifications, or equivalent experience preferred.
About the job
Manages strategic Amazon vendor relationships, using data-driven plans and cross-team collaboration to improve vendor growth, satisfaction, and customer experience.
What you'll do
- Develop long-term business plans and actionable recommendations that drive vendor growth and measurable ROI.
- Coordinate across teams to resolve vendor challenges, surface customer feedback, and improve processes.
- Lead promotional planning and catalog optimization, and mentor teammates.
What they ask for
- Bachelor's degree or equivalent.
- 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, Buying, Planning, Merchandising, or relevant experience.
- Data analysis experience with large datasets and proficiency in Excel and BI tools.
- Experience managing senior stakeholders, working independently amid ambiguity, and communicating professionally.
Nice to have
- 5+ years of e-commerce or retail industry experience.
- Experience in process improvement, Buying, Planning, or Merchandising; advanced degree, certifications, or equivalent experience; or use of internal AI tooling.
Pay
USD 82,700.00 - 140,000.00 annually base salary; USD 82,700.00 - 140,000.00 annually base salary
Tools
Excel, BI tools
AI focus
Use internal AI tooling to drive efficiencies and expedite problem solving (preferred).
Model-written summary · the original posting is authoritative