Amazon
Senior Customer Success Manager , Fashion & Fitness
$83K–$140K
Seattle, WA · Manager · Full-time · Posted Jun 12, 2026
- Experience
- 4+ years of relevant vendor- or client-facing experience; preferred: 5+ years of e-commerce or retail industry experience.
- Education
- Bachelor's degree; preferred: advanced degree, certifications, or equivalent experience.
About the job
Manages strategic vendor partnerships on Amazon’s retail platform, using data-driven plans and recommendations to grow vendor businesses and improve vendor and customer outcomes.
What you'll do
- Manage vendor relationships and develop long-term business plans that drive growth and positive customer experience.
- Analyze performance, recommend actions that deliver measurable ROI, and resolve or escalate blockers.
- Coordinate across teams, lead promotional planning and catalog optimization, and share vendor feedback; mentor teammates.
What they ask for
- Bachelor's degree.
- 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising.
- Proficiency using Excel and BI tools to manipulate large datasets and interpret results.
- Strong project management, senior-stakeholder influence, communication, prioritization, and ability to work independently amid ambiguity.
Nice to have
- Experience guiding, training, and mentoring others; 5+ years of e-commerce or retail industry experience.
- Experience in process improvement or professional experience in Buying, Planning, or Merchandising; advanced degree, certifications, or equivalent experience.
Pay
USD 82,700.00 - 140,000.00 annually base salary; USD 82,700.00 - 140,000.00 annually base salary
Tools
Excel, BI tools
AI focus
Preferred: leverage internal AI tooling to drive efficiencies and expedite problem solving.
Model-written summary · the original posting is authoritative