Amazon
Senior Customer Success Manager , Hardlines
$83K–$140K
Seattle, WA · Manager · Full-time · Posted Jun 5, 2026
- Experience
- 4+ years in the specified vendor- or client-facing experience; preferred: 5+ years of e-commerce or retail industry experience.
- Education
- Bachelor's degree or equivalent; preferred: advanced degree, certifications, or equivalent experience.
About the job
Manages strategic Amazon vendor relationships, building data-driven growth plans and coordinating teams to improve vendor outcomes and satisfaction.
What you'll do
- Manage vendor relationships and develop growth plans informed by data and ROI.
- Coordinate across teams, resolve blockers, and advocate for vendor and customer feedback.
- Lead promotional planning and catalog optimization, improve processes, and mentor teammates.
What they ask for
- Bachelor's degree or equivalent.
- 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising.
- Data analysis experience manipulating large datasets and interpreting results; proficiency in Excel and BI tools.
- Experience managing senior stakeholders, working independently amid ambiguity, and strong professional written and verbal communication skills.
Nice to have
- 5+ years of e-commerce or retail industry experience.
- Experience in Buying, Planning, or Merchandising; process improvement; or using internal AI tooling.
Pay
USD 82,700.00 - 140,000.00 annually base salary; USD 82,700.00 - 140,000.00 annually base salary
Tools
Excel, BI tools
AI focus
Use internal AI tooling to drive efficiencies and expedite problem solving (preferred qualification).
Model-written summary · the original posting is authoritative