Amazon
Senior Customer Success Manager, Hardlines - Furniture
$83K–$140K
Seattle, WA · Manager · Full-time · Posted Sep 15, 2026
- Experience
- 4+ years in vendor- or client-facing work; preferred: 5+ years in e-commerce or retail.
- Education
- Bachelor's degree; preferred: advanced degree, certifications, or equivalent experience.
About the job
Manages strategic Amazon vendor relationships, using data-driven plans and cross-team collaboration to improve vendor growth, satisfaction, and customer experience.
What you'll do
- Develop vendor business plans and recommendations that drive adoption, measurable ROI, and positive customer experiences.
- Coordinate across teams to resolve vendor issues, surface customer feedback, and improve processes and delivery.
- Lead promotional planning and catalog optimization, while beginning to mentor teammates.
What they ask for
- Bachelor's degree.
- 4+ years of vendor- or client-facing experience in Account Management, Vendor Management, Buying, Planning, Merchandising, or relevant experience.
- Data analysis experience with large datasets, plus proficiency in Excel and BI tools.
- Experience managing senior stakeholder relationships and delivering independently amid ambiguity.
Nice to have
- 5+ years of e-commerce or retail industry experience.
- Experience with process improvement, mentoring, or leveraging internal AI tooling.
Pay
82,700.00 - 140,000.00 USD annually (base salary)
Tools
Excel, BI tools, internal AI tooling
AI focus
Preferred use of internal AI tooling to drive efficiencies and expedite problem solving.
Model-written summary · the original posting is authoritative