Amazon
Senior Customer Success Manager, Home & Lifestyle-Toys & Entertainment
$83K–$140K
Seattle, WA · Manager · Full-time · Posted Aug 27, 2026
- Experience
- 4+ years of relevant vendor- or client-facing experience; preferred: 5+ years of e-commerce or retail industry experience.
- Education
- Bachelor's degree; preferred: advanced degree, certifications or equivalent experience.
About the job
Manages strategic Amazon vendor relationships, using data-driven plans and cross-team collaboration to improve vendor growth, satisfaction, and customer experience.
What you'll do
- Develop vendor business plans and recommendations that drive measurable ROI and adoption of growth products.
- Coordinate with internal teams to resolve blockers, optimize processes, and lead promotional planning and catalog optimization.
- Surface vendor and customer feedback, advocate for vendor needs, and mentor teammates.
What they ask for
- Bachelor's degree.
- 4+ years of vendor- or client-facing experience in account management, vendor management, or relevant associated fields such as buying, planning, or merchandising.
- Data analysis experience, including manipulating large datasets from complex systems and interpreting results.
- Proficiency in Microsoft Excel; relationship management and strong written and verbal communication skills.
Nice to have
- 5+ years of e-commerce or retail industry experience.
- Experience with business intelligence tools (Tableau, Salesforce), process improvement methodologies, or buying, planning, or merchandising.
Pay
USD 82,700.00 - 140,000.00 annually (base salary)
Tools
Microsoft Excel, Tableau, Salesforce
Model-written summary · the original posting is authoritative