Amazon
Senior Customer Success Manager, Strategic Account Services
$80K–$154K
Austin, TX +1 · Manager · Full-time · Posted Oct 12, 2026
- Location
- Austin, TX
New York, NY - Experience
- 4+ years; the posting lists Beauty industry experience with Buying, Merchandising, or Planning and/or relevant experience in Customer Success, Account Management, Management Consulting, or negotiating, nurturing, and growing customer relationships.
- Education
- Bachelor's degree or equivalent.
About the job
Drives growth for strategic beauty Sellers by developing account plans, identifying business opportunities, improving operations, and coordinating Seller support across Amazon.
What you'll do
- Develop and execute strategic joint business and long-term account plans; analyze performance and identify growth opportunities.
- Build trusted Seller relationships, provide operational support, and coordinate cross-functional resolution of issues.
- Improve Seller Services processes, tools, and mechanisms using customer feedback and data; communicate project status to leadership.
What they ask for
- Strong project management skills and ability to thrive in a fast-paced environment.
- Bachelor's degree or equivalent.
- 4+ years of professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Nice to have
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Experience using generative AI tools to improve workflow efficiency and identify opportunities for AI in products, workflows, or customer experiences.
Pay
88,000.00 - 154,000.00 USD annually (base salary); 80,000.00 - 140,000.00 USD annually (base salary)
AI focus
Preferred: use generative AI tools to improve workflow efficiency and identify opportunities to enhance products, workflows, or customer experiences; willingness to learn effective prompting and evaluation practices.
Model-written summary · the original posting is authoritative