Amazon
Senior Customer Success Manager, Strategic Account Services
$80K–$140K
Austin, TX · Manager · Full-time · Posted Sep 16, 2026
- Experience
- 4+ years professional experience; stated alternatives include Buying, Merchandising, Planning, Customer Success, Account Management, Management Consulting, and relevant experience negotiating, nurturing, and growing customer relationships.
- Education
- Bachelor's degree
About the job
Drives strategic growth and satisfaction for Amazon Sellers by developing account plans, providing tailored insights, and coordinating improvements across teams.
What you'll do
- Develop and execute strategic account plans, identify growth opportunities, and use data to guide Seller portfolio performance.
- Build trusted Seller relationships, provide operational support, and coordinate resolution of issues across teams.
- Improve Seller Services processes, tools, and products based on customer feedback and data; communicate project status to leadership.
What they ask for
- Bachelor's degree.
- 4+ years of professional experience in Buying, Merchandising, Planning, Customer Success, Account Management, Management Consulting, or relevant customer relationship experience.
- Strong project management skills and ability to thrive in a fast-paced environment.
- Demonstrated ability to analyze large data sets using pivot tables, lookups, and compound formulas.
Nice to have
- Knowledge of general AI tools and ability to recognize opportunities for generative AI to enhance products, workflows, or customer experiences.
- Experience in strategic marketing management and market analysis, or in E-Commerce, Corporate Retail, Consulting and/or B2B.
Pay
80,000.00 - 140,000.00 USD annually (base salary)
Tools
pivot tables, lookups, compound formulas, general AI tools, generative AI
AI focus
Preferred familiarity with general AI tools and ability to identify where generative AI could improve products, workflows, or customer experiences.
Model-written summary · the original posting is authoritative