Amazon
Senior Customer Success Manager, Strategic Account Services
$80K–$154K
Austin, TX +3 · Manager · Full-time · Posted Sep 17, 2026
- Location
- Austin, TX
Seattle, WA
New York, NY
Phoenix, AZ - Experience
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Education
- Bachelor's degree or equivalent.
About the job
Manage strategic Seller accounts on Amazon by developing joint business plans, identifying growth opportunities, and coordinating operational support to improve Seller performance and program satisfaction.
What you'll do
- Analyze Seller data and trends, develop account strategies, and recommend actions to drive long-term growth.
- Build and manage Seller relationships, conduct prospecting, and deliver against account goals and service expectations.
- Coordinate cross-functionally to resolve issues, improve processes, and advocate for Seller needs.
What they ask for
- Bachelor's degree or equivalent.
- Strong project management skills and ability to thrive in a fast-paced environment.
- Experience analyzing market opportunities, engaging and negotiating with customers, and identifying innovation opportunities.
- Experience using MS Office Professional Suite, including Microsoft Excel, and using analysis, reporting, modeling, and forecasting for business decisions.
Nice to have
- Experience using Oracle Business Intelligence, SalesForce, Tableau, or similar tools.
- Experience in E-Commerce, Corporate Retail, Consulting, or B2B.
Pay
USD 80,000.00 - 140,000.00 annually (base salary); USD 88,000.00 - 154,000.00 annually (base salary); USD 80,000.00 - 140,000.00 annually (base salary); USD 82,700.00 - 140,000.00 annually (base salary)
Tools
MS Office Professional Suite, Microsoft Excel, Oracle Business Intelligence, SalesForce, Tableau
AI focus
Leverage internal AI tooling to drive efficiencies and expedite problem solving.
Model-written summary · the original posting is authoritative