Amazon
Senior Customer Success Manager, Strategic Account Services-Hardlines
$80K–$140K
Arlington, VA · Manager · Full-time · Posted Oct 6, 2026
- Experience
- No overall years requirement stated; preferred qualification includes 3+ years in one of several specified roles.
- Education
- Bachelor's degree or equivalent.
About the job
Drives growth and satisfaction for strategic Amazon Sellers by developing account plans, providing tailored insights, coordinating support, and improving Seller Services processes.
What you'll do
- Develop and execute Seller growth strategies and long-term account plans, using data to identify opportunities and track results.
- Build trusted Seller relationships, provide operational support, and coordinate internally to resolve issues and advocate for customer needs.
- Improve program processes, tools, and services; lead initiatives and communicate project status to leadership.
What they ask for
- Bachelor's degree or equivalent.
- Experience in sales, territory planning, merchandising, customer success, account management, or negotiating and growing customer relationships; experience exceeding sales targets with a consultative approach.
- Experience cultivating internal and external stakeholder relationships and managing multiple projects across teams in a fast-paced environment.
- Experience with medium-to-high complexity data analysis in Excel, including pivot tables and/or other data manipulation features and formulas.
Nice to have
- Professional accounting qualification or a Master's degree (MBA or related discipline); experience managing large, complex enterprise accounts.
- Experience in e-commerce, retail, advertising, sales/business development, strategic marketing, or market analysis; 3+ years in one of the listed quantitative, retail, product/project management, pricing, marketing, or e-commerce roles.
Pay
80,000.00 - 140,000.00 USD annually (base salary)
Tools
Excel
Model-written summary · the original posting is authoritative