Amazon
Senior Customer Success Specialist, Connect Specialty Sales, Customer Success Specialists - Amazon Connect
$154K–$229K
Arlington, VA +2 · Senior · Full-time · Posted Sep 16, 2026
- Location
- Arlington, VA
New York, NY
Atlanta, GA - Experience
- 5+ years leading large-scale technical or engineering programs; 2+ years in customer-facing work.
- Education
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
About the job
Advises strategic customers on adopting and optimizing Amazon Connect, coordinating cross-functional teams to increase customer value and service adoption.
What you'll do
- Manage strategic customer relationships and drive enterprise-wide adoption of Connect, including developing account plans and meeting revenue targets.
- Engage customer executives, deliver presentations and demos, and build customer proficiency with Connect.
- Coordinate AWS teams, partners, and ISVs to support migrations, optimization, retention, and customer success.
What they ask for
- 5+ years leading large-scale technical or engineering programs, including thought leadership, business case development, customer benefits, and successful program completion.
- 2+ years of customer-facing work with executives, technologists, or partners to solve business problems using advanced technologies.
- Bachelor's degree in science, technology, engineering, math, or business, or equivalent.
- Experience leading technical and non-technical transformation project teams across broad functional teams.
Nice to have
- PMP, SCRUM/Agile, or SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects, or similar.
Pay
153,600.00 - 207,800.00 USD annually (base salary); 169,000.00 - 228,600.00 USD annually (base salary); 153,600.00 - 207,800.00 USD annually (base salary)
Tools
Amazon Connect, CCaaS, SaaS, VoIP, CRM/ERP, AWS
AI focus
Supports adoption of Amazon Connect, which uses native generative AI capabilities to improve customer and employee experiences.
Model-written summary · the original posting is authoritative