Amazon
Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence
$154K–$239K
Tampa, FL +9 · Senior · Full-time · Posted Sep 15, 2026
- Location
- Tampa, FL
Jersey City, NJ
New York City, NY
Culver City, CA
Irvine, CA
Portland, OR
Minneapolis, MN
San Francisco, CA
San Diego, CA
Raleigh, NC - Experience
- 5+ years in cloud architecture and solution implementation; 3+ years in hands-on coding with REST APIs and web services; 3+ years designing and implementing NLP/NLU solutions.
- Education
- Advanced technology degree listed as preferred; no equivalent experience alternative stated.
About the job
Designs and delivers customer-specific AWS cloud and conversational AI solutions, including migrations, implementation, troubleshooting, and customer guidance.
What you'll do
- Design and implement scalable, secure AWS solutions and migration strategies.
- Provide technical guidance and troubleshooting throughout project delivery, while advising customers on technology trends.
- Mentor colleagues and create training and reusable artifacts.
What they ask for
- 5+ years of cloud architecture and solution implementation experience.
- 3+ years of hands-on coding with REST APIs and web services, including integrating agentic or generative AI into customer-facing applications.
- Cloud experience (AWS preferred) and proficiency across services such as compute, database, integration, identity, networking, and automated packaging and deployment.
- 3+ years designing and implementing voice or chat NLP/NLU solutions using a conversational AI framework.
Nice to have
- Advanced technology degree or AWS Professional level certification.
- Experience with customer-facing technical communication, security and compliance, automation, Amazon Connect or Lex, or generative AI in contact centers.
Pay
USD 153,600.00 - 207,800.00 annually base salary; USD 176,600.00 - 239,000.00 annually base salary; USD 169,000.00 - 228,600.00 annually base salary
Tools
AWS, REST APIs, NLX, Rasa, Dialogflow, Lex, Azure Bot Service, Terraform
AI focus
Integrates agentic or generative AI into customer-facing applications and designs voice or chat conversational AI solutions. Preferred work includes generative AI for contact-center bots, agent assist, or next best action.
Model-written summary · the original posting is authoritative