Amazon
Senior Escalations Analyst, Platform Experience
$134K–$181K
Seattle, WA · Senior · Full-time · Posted Sep 2, 2026
- Experience
- 10+ years of Microsoft Excel experience; preferred: 5+ years of sales operations or equivalent experience.
- Education
- Bachelor's degree or equivalent.
About the job
Manages customer-impacting escalations across AWS, coordinates resolutions and communications, and drives operational improvements to enhance the customer experience.
What you'll do
- Manage escalations from identification through resolution and coordinate actions with stakeholders.
- Identify and implement process or system improvements with cross-functional teams; report findings and status to executive leadership.
- Analyze data, present findings and action plans, lead leadership reviews, and partner with product leaders on customer-experience improvements.
What they ask for
- 10+ years of Microsoft Excel experience.
- Bachelor's degree or equivalent.
- Experience analyzing complex data and translating results into actionable deliverables, messages, and presentations.
- Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.
Nice to have
- 5+ years of sales operations or equivalent experience.
- Experience presenting to senior leadership.
Pay
USD 133,900.00 - 181,200.00 annually (base salary)
Tools
Microsoft Excel, SQL
Model-written summary · the original posting is authoritative