Amazon
Senior Incident Manager, Prime Video
$139K–$208K
Seattle, WA +1 · Manager · Full-time · Posted May 24, 2026
- Location
- Seattle, WA
SEATTLE, WA - Experience
- The posting also describes an ideal candidate with 10+ years of incident management experience, including incident response for a large-scale enterprise; the basic qualification is 8+ years of IT infrastructure management, incident management, or related experience.
- Education
- Bachelor's degree in Engineering.
About the job
Leads Prime Video’s incident response function, managing high-severity incidents and improving the processes and tools used to resolve customer-impacting outages.
What you'll do
- Define the incident response strategy and operating model, and lead a globally distributed team providing 24x7 response.
- Coordinate high-severity incident resolution, cross-functional work, customer escalations, and executive communications.
- Develop incident response tooling and capabilities, own operational metrics, and drive continuous improvement and training.
What they ask for
- Bachelor's degree in Engineering.
- 8+ years of IT infrastructure management, incident management, or related experience.
Nice to have
- Experience with very large distributed systems.
Pay
139,300.00 - 208,000.00 USD annually (base salary)
Tools
READI
Model-written summary · the original posting is authoritative