Amazon
Senior Incident Manager, Technical Call Leader, Amazon Leo
$149K–$201K
Redmond, WA · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 5+ years in technical product or program management; 7+ years working directly with engineering teams; 5+ years in technical program management with software engineering teams; 5+ years in major incident or problem management.
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Leads high-severity incidents affecting Amazon Leo’s satellite broadband network, coordinating response, customer communications, recovery, and post-event learning.
What you'll do
- Own and lead incidents from declaration through resolution and closure, including severity assessment, responder coordination, escalation, and handovers.
- Align engineering recovery with customer communications and regulatory notifications; audit monitoring and notification coverage.
- Lead post-incident reviews and exercises, train partner teams, and improve incident runbooks and tooling.
What they ask for
- 5+ years of technical product or program management experience.
- 7+ years working directly with engineering teams; 5+ years of technical program management working directly with software engineering teams.
- Experience managing cross-functional programs, building processes, and coordinating release schedules.
- 5+ years of major incident or problem management for mission-critical, customer-facing services; excellent written and verbal communication; working knowledge of operational excellence practices.
Nice to have
- 5+ years of project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
- Experience defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership.
Pay
148,700.00 - 201,200.00 USD annually (base salary)
Tools
ITIL, DevOps, SRE
Model-written summary · the original posting is authoritative