Senior Manager, Customer Success Specialists, Amazon Quick , AWS Specialist and Partner Organization

What you'll do

• Recruit, coach, and manage specialists; set performance expectations and operating cadences.
• Own portfolio activation, adoption, and value realization outcomes, intervening on strategic or at-risk accounts.
• Coordinate with customer success, engineering, partner, product, and field teams to support customer transformations and improve reusable adoption practices.

What they ask for

• Knowledge of enterprise cloud strategies and distributed applications.
• 15+ years in senior customer-facing roles, with direct accountability for enterprise customer outcomes.
• 5+ years managing and developing customer-facing teams.
• Proven leadership of teams driving enterprise-scale AI or technology adoption outcomes, with measurable results.

Nice to have

• Knowledge of Agile practices such as SCRUM, Kanban, or SAFe.
• 5+ years of direct experience in enterprise AI adoption, business operations transformation, or productivity initiatives at scale.

Pay

231,200.00 - 312,800.00 USD annually (base salary); 221,100.00 - 299,200.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary)

Tools

Amazon Quick, Amazon Bedrock, SageMaker, foundational models, RAG architectures, SCRUM, Kanban, SAFe

AI focus

Leads a specialist team driving enterprise adoption of Amazon Quick and AWS generative AI services, translating AI strategy into business-process transformation and measurable customer outcomes.