Amazon
Senior Manager, Enterprise Support, Global Financial Services, Strategic Industries - Global Financial Services
$221K–$299K
New York, NY · Manager · Full-time · Posted Aug 25, 2026
- Experience
- 7+ years in leading/managing Technical teams.
About the job
Leads a team delivering AWS Unified Operations for Global Financial Services customers, overseeing operational support, incident response, risk mitigation, and customer relationships.
What you'll do
- Hire, develop, and manage Technical Account Managers who resolve customer issues with AWS engineers.
- Lead customer and internal operations reviews, application-specific planning, and critical incident response.
- Represent customer needs within AWS and engage executives on technical, operational, and strategic plans.
What they ask for
- Experience hiring, developing, and managing high-performing technical teams.
- Experience improving or creating processes and structures, and driving projects to improve support processes and technical support.
- Experience using generative AI tools in personal workflows and driving team adoption to improve business outcomes and operational effectiveness.
Nice to have
- Experience scaling an organization through rapid growth or expansion.
- Experience in a similar role, such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
Pay
221,100.00 - 299,200.00 USD annually (base salary)
Tools
AWS Unified Operations (UOps), Amazon Web Services, generative AI
AI focus
Use generative AI tools in your workflow and drive their adoption across the team to improve business outcomes and operational effectiveness.
Model-written summary · the original posting is authoritative