Amazon
Senior Manager, Incident and Crisis Operations, GSOC
$159K–$214K
Goodyear, AZ · Manager · Full-time · Posted Aug 5, 2026
- Experience
- 10+ years in risk management, audit, legal, compliance, or related field; 7+ years of team management with 5 or more direct reports.
- Education
- Bachelor's degree or equivalent; master's degree or equivalent preferred.
About the job
Leads Amazon’s 24/7 Global Security Operations Center incident and crisis operations, managing a global team and driving life-safety, operational, and brand-protection response.
What you'll do
- Oversee operational continuity, incident response, crisis management, and performance against service-level agreements.
- Manage, mentor, and develop a multi-disciplined team of 50+ professionals across global sites.
- Own complex risk intake, resolve escalations, communicate with senior leaders, and improve operational controls and processes.
What they ask for
- 10+ years in risk management, audit, legal, compliance, or a related field, including engagement with external stakeholders.
- 7+ years of team management, including 5 or more direct reports.
- Experience implementing lean principles and process improvement in an operational environment.
- Experience working within a global company with multi-country responsibilities; bachelor's degree or equivalent.
Nice to have
- CAMS, CRCM, CRP, or other compliance certification; knowledge of Lean Six Sigma and process improvement methodologies.
- Knowledge of ISO, IEC, or regulatory standards; experience with audit or risk program design, control documentation, and control mapping; master's degree or equivalent.
Pay
158,600.00 - 214,500.00 USD annually (base salary)
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