Amazon
Senior Manager, PMT-ES, Amazon Connect Customer
$199K–$270K
Seattle, WA · Manager · Full-time · Posted Jun 30, 2026
- Experience
- 5+ years of people management experience; preferred: 8+ years of successful technology products work from ideation through launch.
- Education
- Bachelor's degree in Computer Science or a related field
About the job
Leads product strategy and delivery for Amazon Connect workforce acceleration capabilities, including generative-AI-enabled agent manager and customer experiences.
What you'll do
- Define product roadmaps, requirements, and user stories based on customer needs and team strategy.
- Set product vision with target customers and coordinate go-to-market planning with Marketing and AWS services teams.
- Prioritize product trade-offs, resolve delivery obstacles, and align executives and partners around strategy.
What they ask for
- 5+ years of people management experience
- Bachelor's degree in Computer Science or a related field
- Experience contributing to engineering discussions on product technology decisions and strategy
- Experience overseeing roadmap strategy and definition, and managing feature delivery and trade-offs
Nice to have
- 8+ years of technology product work from ideation through launch
- Experience delivering products or services in high-growth environments, shaping enterprise technical product strategy, or working with cloud native technologies
Pay
199,200.00 - 269,500.00 USD annually (base salary)
Tools
Amazon Connect, AWS
AI focus
Developing generative AI-infused agent manager and end-customer experience capabilities.
Model-written summary · the original posting is authoritative