Senior Manager, Product Management Technical, External Services, Amazon Connect Customer

What you'll do

• Define the product vision and multi-year roadmap, including prioritization and tradeoffs.
• Hire, develop, and lead product managers while setting team standards and succession plans.
• Align cross-functional teams, establish pricing and business metrics, and deliver customer-focused product capabilities.

What they ask for

• 5+ years of people management experience.
• Bachelor's degree in Computer Science or a related field.
• 9 years of technical product management experience from ideation through launch.
• 5 years of end to end Applied AI product delivery experience.

Nice to have

• 10+ years of product management experience shipping AI/ML-powered products or features at scale.
• Familiarity with conversational AI, large language models, or speech/NLU systems.

Pay

199,200.00 - 269,500.00 USD annually (base salary)

Tools

Amazon Bedrock, Amazon Lex, Amazon Polly, Amazon Transcribe, conversational AI, large language models, speech/NLU systems, cloud native technologies

AI focus

Owns conversational AI and agentic self-service strategy, including voice AI, speech technologies, generative AI capabilities, multilingual conversational quality, and systems that detect AI failures and improve through production feedback.