Amazon
Senior Network Performance Analyst – AI Transformation, Network Strategy and Performance
$115K–$160K
Seattle, WA · Senior · Full-time · Posted Sep 16, 2026
- Experience
- 5+ years of program or project management experience and 5+ years of supply chain experience; preferred: 2+ years of driving process improvements experience.
- Education
- Master’s degree or MBA in a listed or related field is preferred.
About the job
Owns capacity and staffing plans for Amazon’s internal and outsourced Customer Service network, using data and AI tools to balance customer experience, labor costs, and service targets.
What you'll do
- Develop and execute short-, medium-, and long-term capacity plans; identify risks and coordinate mitigation with operational and vendor teams.
- Provide labor-cost projections to Finance and build automations and repeatable planning frameworks to improve workflows.
- Present data-backed recommendations and planning narratives to senior leaders and cross-functional stakeholders.
What they ask for
- 5+ years of program or project management experience.
- 5+ years of supply chain experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership.
Nice to have
- 2+ years of driving process improvements experience.
- Master’s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.
Pay
115,400.00 - 160,000.00 USD annually (base salary)
Tools
AgentZ, Kiro
AI focus
Independently use AI tools to improve planning workflows and develop automation for repetitive planning tasks, with measurable productivity improvements.
Model-written summary · the original posting is authoritative