Amazon
Senior Network Performance Analyst – AI Transformation, Network Strategy and Performance
$115K–$160K
Seattle, WA · Senior · Full-time · Posted Sep 17, 2026
- Experience
- 5+ years of program or project management experience and 5+ years of supply chain experience; preferred: 2+ years of driving process improvements experience.
- Education
- Preferred: Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
About the job
Owns customer service network capacity planning across internal and outsourced sites, using analysis and AI-enabled workflow improvements to guide staffing, cost, and operational decisions.
What you'll do
- Develop and execute capacity plans across short-term, monthly/quarterly, and three-year horizons; identify risks and coordinate mitigation with operations and vendor partners.
- Provide labor cost projections and present data-backed planning recommendations to senior leadership and cross-functional stakeholders.
- Apply AI tools and build automation to improve planning workflows and productivity.
What they ask for
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Nice to have
- 2+ years of driving process improvements experience
- Master's degree, or MBA in a related field
Pay
115,400.00 - 160,000.00 USD annually (base salary)
Tools
AgentZ, Kiro
AI focus
Independently apply AI tools to improve planning workflows; develop automation for repetitive planning tasks and demonstrate productivity improvement.
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