Amazon
Senior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops
$109K–$148K
San Francisco, CA · Manager · Full-time · Posted Sep 30, 2026
- Experience
- 5+ years managing high-performing, consumer-facing operations or customer service teams.
- Education
- Bachelor's degree or above preferred.
About the job
Leads operations across One Medical locations in assigned geographies, developing teams and improving access, member experience, care quality, and financial performance.
What you'll do
- Oversee operational and financial performance, team development, and performance management across assigned Medical Service Areas.
- Drive quality, patient safety, regulatory compliance, process improvement, and relationships with health system partners, employers, and payors.
- Lead service implementations, office launches, business reviews, and initiatives to improve customer service and control costs.
What they ask for
- Experience leading across multiple locales and managing projects independently.
- Experience with performance metrics, process improvement, Lean techniques, and developing KPI goals and strategies.
- 5+ years managing high-performing, consumer-facing operations or customer service teams.
- Based in MSA.
Nice to have
- Experience managing a budget or P&L; experience with visualization tools such as Tableau.
- Bachelor's degree or above; healthcare management or operational leadership experience in MSA/primary MSA.
Pay
USD 109,200.00 - 147,800.00 annually (base salary)
Tools
Tableau, Lean
Model-written summary · the original posting is authoritative