Senior Product Manager, Amazon Customer Service

What you'll do

• Set the 3-to-5-year product vision, strategy, and roadmap for Alexa Customer Service across hardware, digital services, and third-party integrations.
• Lead cross-functional product and technology investments, using customer insights and measurable outcomes to guide decisions and launches.
• Influence senior leaders and partner teams, represent the customer service perspective, and establish metrics and frameworks for broader adoption.

What they ask for

• 5+ years of product or program management, product marketing, business development, or technology experience.
• Experience influencing senior leadership through data-driven insights and working across functional teams and senior stakeholders.
• Experience owning or driving roadmap strategy and definition.
• Experience with product feature delivery and tradeoffs; bachelor's degree or equivalent.

Nice to have

• Knowledge of customer experience metrics and methodology (e.g., NPS).
• Experience owning technology products or working in Customer Service.

Pay

136,000.00 - 184,100.00 USD annually (base salary)

Tools

Alexa, AI

AI focus

Apply AI and agentic capabilities to accelerate development, improve decisions, unlock innovation, and potentially reshape the Customer Service experience.