Amazon
Senior Program Manager, Conversational Shopping, AFS
$116K–$185K
Seattle, WA +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Seattle, WA
New York, NY - Experience
- 5+ years of program or project management experience.
About the job
Leads a cross-functional program to identify and reduce defects in Alexa for Shopping, improving conversational AI quality and customer experience.
What you'll do
- Set the quality improvement strategy, roadmap, priorities, mechanisms, and success metrics.
- Diagnose AI/LLM quality gaps with partner teams and drive root-cause resolution through data-backed actions.
- Coordinate delivery across teams, track progress and risks, and communicate recommendations and results to senior leadership.
What they ask for
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership.
- Experience managing conflict, escalations, compromise, influence, and problem solving with engineering teams.
- Experience with AI/ML, Generative AI, LLMs, conversational AI, or AI-powered products, including diagnosing ambiguous quality problems.
Nice to have
- Master's degree or MBA in a related field.
- Knowledge of general AI tools.
Pay
USD 127,200.00 - 185,000.00 annually (base salary); USD 115,600.00 - 160,000.00 annually (base salary)
Tools
AI/ML, Generative AI, LLMs
AI focus
Improve Alexa for Shopping’s AI/LLM quality by interpreting evaluation signals, diagnosing defects and root causes, and driving measurable improvements.
Model-written summary · the original posting is authoritative