Amazon
Senior Program Manager, Emergency Services, Leo Global Customer Operations
$116K–$160K
BELLEVUE, WA +2 · Manager · Full-time · Posted Sep 13, 2026
- Location
- BELLEVUE, WA
Bellevue, WA
Arlington, VA - Experience
- 7+ years of program or project management; 5+ years in Public Safety, Emergency Response, or a related emergency services domain. Preferred: 5+ years in a high-volume, high-intensity environment.
- Education
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field (preferred).
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Leads the strategy and end-to-end delivery of emergency-services contact center and telecommunications operations across multiple countries, languages, and regulatory environments.
What you'll do
- Own program strategy, roadmap, execution, and vendor/BPO partner relationships for contact center operations.
- Deliver launch readiness and scalable operational solutions across markets, coordinating internal and external teams.
- Monitor operational metrics, compliance, escalations, and continuous improvement for emergency-services delivery.
What they ask for
- 7+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- 5+ years of experience in Public Safety, Emergency Response, or a related emergency services domain.
Nice to have
- Master's degree or MBA in a related field.
- Knowledge of general AI tools; experience in vendor management; or 5+ years in a high-volume, high-intensity environment.
Pay
USD 115,600.00 - 160,000.00 annually (base salary); USD 115,600.00 - 160,000.00 annually (base salary)
Tools
eCall, NG911, E112
AI focus
Knowledge of general AI tools is preferred; no specific AI work is stated.
Model-written summary · the original posting is authoritative