Amazon
Senior Program Manager, Hub Delivery Service Standards & Escalations
$104K–$160K
Austin, TX +2 · Manager · Full-time · Posted Oct 29, 2026
- Location
- Austin, TX
Nashville, TN
Bellevue, WA - Experience
- 5+ years of program or project management experience; preferred: 3+ years of driving process improvements, 5+ years of communicating with and presenting to executive and senior audiences, and experience leading complex global or country-wide initiatives.
- Education
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
About the job
Leads expansion of Amazon Hub Delivery’s customer experience program across the Americas and delivers improvements committed to senior leaders after escalations.
What you'll do
- Launch the program in Canada, Mexico, and Brazil, from planning through steady-state operations.
- Own escalation-related improvements, including root-cause follow-up, milestones, success measures, and progress reporting to senior leaders.
- Analyze escalation data and drive improvements to the program and customer experience.
What they ask for
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
Nice to have
- 3+ years of driving process improvements experience.
- Knowledge of general AI tools.
Pay
104,100.00 - 155,400.00 USD annually (base salary); 115,600.00 - 160,000.00 USD annually (base salary); 115,600.00 - 160,000.00 USD annually (base salary)
AI focus
Knowledge of general AI tools is preferred; no specific AI work is described.
Model-written summary · the original posting is authoritative