Amazon
Senior Program Manager, In-Life Services
$116K–$160K
Arlington, VA · Manager · Full-time · Posted Aug 6, 2026
- Experience
- 5+ years of program or project management experience; preferred: 2+ years of driving process improvements experience.
- Education
- Bachelor's degree; preferred: Master's degree or MBA in a listed or related field.
About the job
Leads vendor governance and fleet maintenance initiatives to improve vehicle readiness, repair performance, and Delivery Service Partner experience across Amazon’s delivery network.
What you'll do
- Manage vendor performance, operational metrics, deep dives, corrective actions, and high-severity escalations.
- Partner with product, technology, operations, and vendors to improve maintenance workflows, tooling, governance, and automation.
- Support maintenance transformation programs, including Direct Maintenance Programs, close-loop repairs, vendor onboarding, and inspection programs.
What they ask for
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree
Nice to have
- 2+ years of driving process improvements experience
- Master's degree, or MBA in a listed or related field
Pay
115,600.00 - 160,000.00 USD annually (base salary)
AI focus
Supports development of predictive operational insights and automated workflows; AI is not explicitly mentioned.
Model-written summary · the original posting is authoritative