Senior Program Manager, Relay Operations Center Tech and Operations Integration

What you'll do

• Manage end-to-end technology and automation programs, from use-case scoping and prototyping through engineering productionization and global adoption.
• Coordinate product, engineering, operations, legal, and security stakeholders; manage priorities, resources, risks, and senior-leadership updates.
• Develop program strategy and KPI reporting to measure milestones and automation impact, including work items deflected, handle-time reduction, and decision accuracy.

What they ask for

• 5+ years of program or project management experience.
• Experience owning program strategy and end-to-end delivery, and communicating results to senior leadership.
• Experience using data and metrics to determine and drive improvements.

Nice to have

• Experience with digital workflows, automation, process improvement, or large-scale data mining and reporting tools such as SQL, MS Power Query, or Python.
• Experience in transportation or supply chain, or data analysis and basic understanding of AI and Large Language Models (LLMs); a master's degree or above in a listed field is also preferred.

Pay

115,600.00 - 160,000.00 USD annually (base salary); 115,600.00 - 160,000.00 USD annually (base salary)

Tools

LLM-based tools, prompt engineering, low-code/no-code workflow builders, GenAI/LLM tooling, AI workflow builders, SQL, MS Power Query, Python

AI focus

Hands-on prototyping, evaluation, and scaling of AI-assisted automation for operational workflows, including assessing automation limits, external AI solutions, risk controls, and human-in-the-loop design.