Amazon
Senior Program Manager, Selling Partner Satisfaction & Strategic Insights
$116K–$160K
Seattle, WA · Manager · Full-time · Posted Apr 30, 2026
- Experience
- 8+ years of program or project management; 3+ years communicating with and presenting to executive and senior audiences; 3+ years leading large complex programs.
About the job
Owns Amazon’s cross-organizational seller satisfaction strategy, turning measurement and research into executive insights and accountable actions that improve the selling experience.
What you'll do
- Set and manage the satisfaction program strategy, goals, roadmap reviews, and escalations.
- Lead executive reporting and cross-organizational stakeholder engagement to align roadmaps and deliver committed actions.
- Translate satisfaction data, seller feedback, and research into narratives and recommendations that guide prioritization.
What they ask for
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Experience working cross-functionally with technical and non-technical teams.
- Knowledge of general AI tools and intermediate Excel.
Nice to have
- Experience with satisfaction measurement, voice-of-customer programs, or seller/customer experience programs.
- Master’s degree or MBA in a related field.
Pay
115,600.00 - 160,000.00 USD annually (base salary)
Tools
Excel
AI focus
Requires knowledge of general AI tools; no specific AI development work is stated.
Model-written summary · the original posting is authoritative