Amazon
Senior Software Development Engineer, Customer 360
$168K–$227K
Seattle, WA · Senior · Full-time · Posted Sep 1, 2026
- Experience
- 5+ years in the specified software development, programming, and system design/architecture areas; preferred 5+ years across the full software development life cycle.
- Education
- Bachelor's degree in computer science or equivalent (preferred).
About the job
Develop a unified AI-powered customer personalization service that uses customer interactions to deliver real-time personalized experiences across Amazon businesses.
What you'll do
- Develop the customer personalization service.
- Use AI and machine learning to uncover insights across customer interactions.
- Lead technological work to improve customer interactions at scale.
What they ask for
- 5+ years of non-internship professional software development experience.
- 5+ years of programming experience with at least one software programming language.
- 5+ years leading design or architecture of new and existing systems, including design patterns, reliability, and scaling.
- Experience as a mentor, tech lead, or engineering team lead.
Nice to have
- 5+ years of full software development life cycle experience.
- Bachelor's degree in computer science or equivalent.
Pay
168,100.00 - 227,400.00 USD annually (base salary)
AI focus
Develop AI- and machine-learning-powered customer personalization, finding insights across interactions and adapting experiences to customer preferences and behavior in real time.
Model-written summary · the original posting is authoritative